Due to the custom nature of our work, FlyingBeds cannot accept cancellations after placement of order and receipt of your deposit. Purchasing of raw material for your order will have been made within two days of your deposit payment.
FlyingBeds of Denver is the world’s most unique manufacturer of Murphy Beds. We are 100% custom in design and each order is built to your requirements. We have no standard production that would allow us to restock a system. For that reason, we have no Return or Refund policy. That is to say, the system is made to your specifications and not a ‘shelf-item’ that can be easily sold again.
Our preferred carrier is ABF Freight. Transit time is usually 3-5 days within the contiguous United States. For destinations outside the lower 48, transit time may be longer and via a different carrier. The freight estimate on your quote is based on our estimate of the weight of your finished and crated system, and may vary from actual freight charges. Standard delivery is ‘Curbside Service.’ If you desire delivery and unpacking inside your home, we will quote you the additional costs associated with this custom service. We will need to know physical layout (stairs, elevators, etc.) for an accurate cost assignment for this service.
The day after your shipment is picked up from our factory, you will receive a PRO number. This will allow you to track the progress of your shipment to you. ABF will call you to arrange a convenient delivery time for you and their driver. If you are unable to receive the shipment within 5 business days of that contact, storage fees will be billed you on a daily rate. Should you miss the scheduled arrival of your Flying Bed, a second delivery will be arranged, but you will have to pay ABF an additional delivery charge for the return trip.
Your Flying Bed is carefully wrapped in foam and plywood crates at our factory in Denver. The pictures we send you will demonstrate the shipment was perfect upon leaving the factory. All shipments are insured against damage…with one very big important qualification. Any damage caused from shipping must be noted on the delivery receipt or the insurance cannot be claimed. Any legal dispute resulting in damages from failure to comply with the Detailed Delivery Instructions will result in any dispute being held in the Courts of The City of Denver and the County of Denver, Colorado, where the freight originated from.
It is imperative that you make a claim of any damage or defect immediately upon delivery by noting the problem on ABF’s Bill of Lading. Please verify the correct number of crates were delivered and inspect your furniture carefully while the delivery person is still at your home, before signing your delivery Bill of Lading receipt. Your signature is your acknowledgement that your merchandise is satisfactory, complete and in order. Flying Beds of Denver and ABF freight lines will not accept any claims of damage if not noted on the Bill of Lading in front of the delivery person.
If you do not unpack the crates because you do not have time, it is extremely important to note any dents, scuffs, punctures or damage to the crates on the Bill of Lading, in Front of the Delivery Person. When you do open the crate, and determine there indeed was internal damage, keep all packing material as is until an authorized inspector can come to your home to inspect the damage you found. The judgment of this independent service is final.
FlyingBeds will assist you in any damage caused after delivery and only charge actual material and direct labor for manufacture/remanufacture of the pieces required. This service will be invoiced and requested paid upon shipping to you.